General terms and shipping costs

GENERAL TERMS AND CONDITIONS OF SALE

This website is owned by: Azienda Agricola Matteoli
Legal and operational location: Loc San Sano, 113 53013; Gaiole in Chianti (SI)
VAT number: 12761110159
REA number: SI - 126017 (hereinafter the Company)
E-mail: info@agricolamatteoli.it

Sales on this website are governed by these Terms and Conditions of Sale, which must be considered an integral and essential part of the sales contract, involving the Chianti Classico wine and / or any other type of wine, as specified each time in the relevant section of the website, produced and/or commercialized by the Company in the type of package chosen by the Customer (hereinafter the Product). The customer will have the option to customize the label of some type of wine by using the appropriate section of the site (hereinafter Personalized Product). We encourage you, therefore, before sending the Order for the purchase of the Product and / or Personalized Product that you find in the section of the web site, to carefully read these Terms and Conditions of Sale and the information contained therein, and print them at the time of sending the Order. Any changes or new Terms and Conditions of Sale shall be effective upon posting on the website and will apply only to sales made after publication.

1. Conclusion of the contract 
The sending of the Product ordered and / or Personalized Product by the customer, through the appropriate procedure performed in its entirety, constitutes acceptance of the Terms and Conditions of Sale in force at that time. The contract between the customer and the Company shall be deemed, therefore, concluded with the Order (hereinafter the Agreement). The timing of delivery of the Product and / or Personalized Product commence from the date of receipt of payment. Any requests for purchase from countries other than Italy not listed in Annexes 2 must be agreed upon by email.

2. Right of withdrawal
The customer has the right to terminate the Agreement without penalty within 10 working days from receipt of product, via registered mail to the address Via Broni 28, 20139 Milan (MI) and indicating the Product for which you intend to perform the right of withdrawal. Within the same timeframe, the customer will be required to return the Product. The customer is responsible for packaging the product you intend to return and is committed to taking all necessary precautions so as to protect the same from any damage or alteration. The Company reserves the right to reject the goods that arrive damaged or altered. The only costs payable by the customer for the exercise of the right of withdrawal is the direct cost of returning the Product to the Company, pursuant to art. 67, paragraph 3, D.ls 206/2005, the latter will be obliged to reimburse the sums paid. It is understood that the Company will not refund the product covered by the withdrawal, should its delivery NOT be received.

The right of withdrawal cannot be exercised by the customer who purchased Personalized Products pursuant to art. 55, second paragraph, letter. c) D.ls 206/2005.

3. Delivery
The delivery of the Product and / or Personalized Product is subject to payment by the customer with the means chosen from among those listed. The Company delivers directly to the address/es indicated. The Product and / or Personalized Product travels under the responsibility of the Company. The Company shall not be liable for any loss, damage, incorrect or non-delivery caused by major events or unforeseeable circumstances, such as: natural disasters, adverse weather conditions (such as heavy snowfalls), any strikes (of its own or other employees), transportation accidents, explosions, and / or any other cause, whether similar or different.
Our deliveries are made Monday to Friday during office hours: 9-18. Therefore, we ask that you provide an address where someone is always present for pickup during these hours. In the Order, you will need to provide a land and mobile phone number to be contacted in case of problems.

As for Italy and for foreign countries served you can find the exact amount of delivery cost that you will be required to pay during the ordering process and in the Annex 1 or 2. For foreign countries you will charge directly the Shipper to deliver the Product and / or Personalized Product and you will charge the Company, whose you will advance the shipping cost, to pay on behalf of you the Shipper. You will receive directly  from the Shipper the receipt.

Upon arrival of the Product and / or Personalized Product, you are asked to please inspect the package carefully before affixing a signature as proof of delivery of the shipment. The packages of the Company are carefully wrapped. If for any reason, the package seems to have been tampered with or the tape is not intact, please sign the receipt with reservation, or refuse delivery. In case of tampering with the package, please report the incident immediately by contacting us at info@agricolamatteoli.it. If for any reason the Product and / or Personalized Product cannot be successfully delivered to the address or addresses you have provided, the parcel is returned to sender at your expense. The redelivery of the package will be paid again by the Customer.

For any problems please contact us at info@agricolamatteoli.it.

The date of delivery of the Product and / or Personalized Product will be agreed upon with the customer via e-mail.

If you subscribe the “adopt a grapewine” or “adopt a Vineyard row” program, as described in the dedicated page of the website, you would ask the Product and / or Personalized Product delivery by mail, writing at info@agricolamatteoli.it,at least 3 months before the desired date of receipt. If the Buyer or the Beneficiary does not request the Product and / or Personalized Product before the last day of the last  period of withdrawal indicated in the Certificate of Adoption, the Company will no longer be required to deliver Product and / or Personalized Product or to repay the advance or advances received.

4. Prices and methods of payment
The prices of the Product and / or Personalized Product listed in the various sections of this site are inclusive of VAT. The prices charged are those shown on the website at the time of the order by the customer. The prices of the individual products and / or Personalized Products are subject to change and, therefore, the prices seen each time the website is accessed, cancel and replace those previously indicated. The price of the Product and / or Personalized Product purchased, together with the cost of home delivery, must be paid by the customer at the time of the order, with one of the following methods:

a) Credit Card
The financial information (eg, credit card number / debit card or expiration date) will be sent by encrypted protocol to leading banks that provide services related to electronic payment, without third parties, in any way having access.

b) Bank transfer
The data for the transfer will be communicated at the end of the ordering procedure.

c) PayPal
You can pay using your Paypal account. Select the PayPal option on the site page.

5. Warranties and Liability
The Company reserves the right to alter the appearance of the bottles and packaging at its sole discretion, with the exception of personalization agreed on with the customer, for which the photos on this site may not exactly reflect the appearance of the Product and / Personalized Product delivered. In particular, the Company may change all parts of the non-personalized labels (the writing, its size, etc. ...), according to the laws and / or regulations applicable to the license agreement governing the matter or for other reasons deemed appropriate in its sole discretion.

6. Confidentiality and data processing
1. At the Company offices, data will be collected and stored relating to registration and Ordering procedure, in order to comply with the requirements of the law and, as necessary, for the activation and management of the order and sale.
2. The data will be treated in compliance with Legislative Decree no.196/03 and subsequent amendments as well as the privacy policy stated on the site www.agricolamatteoli.it which the customer hereby declares to know and accept.

7. Disputes and applicable laws
For the resolution of any dispute that may arise relating to the interpretation and execution of the Agreement, the competent court will be that of the place of residence or domicile of choice of the Customer, as defined pursuant to art. 63 of D.ls n. 206/2005; in the case that the Customer is  a person other than the consumer, in accordance with the above legislation, the Court of Milan will be responsible exclusively. The applicable law will be the Italian law.

For any information you can write to info@agricolamatteoli.it.

Milan, 01/01/2016

TERMS AND CONDITIONS OF ANNEX 1

 1) The shipping cost of the 1.5 liter magnum bottle is equivalent to that of 2 bottles of 0.75 liters (bordeaux-style).
For example: the transport of 10 magnum bottles is equivalent to the cost of transporting 20 Bordeaux-style bottles

2) VAT is included in the costs shown in the table.

3) Cost increases added to the rates in Annex 1:
- A surcharge of 127 € CIVA for Andorra, Ceuta & Melilla, Gibraltar, Liechtenstein and Canary Islands
- A surcharge of 77 € CIVA for the Aland Islands
- A surcharge of 63 € CIVA for the British Isles for each package of 12 bottles of 0.75 liters

4) Costs included in the rates in Table 1:
- Paperwork - 120 € for each purchase
- Excise duties in force at the time of the sale (see table attached, excise rates updated in January 2013. Each country may vary excise
duties also several times a year)

5) We do not deliver in the CEE countries not listed in the table.

6) In the case of non-delivery of packages after the first attempt shipping costs will be charged again.

7) We accept no responsibility for late shipments due to checks by the competent authorities, whatever the cause.


ANNEX 1 – SHIPPING COST FOR ITALIAN DESTINATIONS

ANNEX 2 - EUROPE SHIPPING - WINE SERVICES EXTRA CEE (PRIVATE)

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